{"xsrfToken":"1a082fd719a39ebcbb3dd36d9ac09c4709a548d6_lout","branding":{"id":"8","key":"cmsup","name":"IH CMS Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1128a6","headerLinkHoverBGColor":"#1128a6","headerBadgeColor":"#1128a6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/897b6795-7dfd-4451-b350-f32cfe38cb0d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2E1N2NkMC1jMGRkLTQ2MTYtOTM2MS02MDRiMTRmN2FlNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5N2I2Nzk1LTdkZmQtNDQ1MS1iMzUwLWYzMmNmZTM4Y2IwZCI6WyJyZWFkIl19LCJleHAiOjE3NDg3MzIwODQsIm5iZiI6MTc0ODczMTQ4NH0.3qrN-zgty82eM4jhKufEKPkgOF1Lti1oCq9vIn05qdU&client=c7a57cd0-c0dd-4616-9361-604b14f7ae74&mode=fit","logoId":"897b6795-7dfd-4451-b350-f32cfe38cb0d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Insignia Health Support Center","sharedPortalName":"Insignia Health Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Insignia Health Support Center","sharedPortalName":"Insignia Health Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#444da0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"cmsup","projectId":10104,"serviceDeskId":9,"name":"IH CMS Support","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"177","name":" KCC Implementation Client Questionnaire","descriptionHtml":"","callToAction":" KCC Implementation Client Questionnaire","introHtml":"","icon":10607,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[54],"key":""},{"id":"155","name":"Data Feeds","descriptionHtml":"","callToAction":"Data Feeds","introHtml":"","icon":10468,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[45],"key":""},{"id":"156","name":"Eligibility Files","descriptionHtml":"","callToAction":"Eligibility Files","introHtml":"","icon":10473,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[45],"key":""},{"id":"154","name":"Flourish","descriptionHtml":"","callToAction":"Flourish","introHtml":"","icon":10487,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[45],"key":""},{"id":"153","name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","introHtml":"","icon":10466,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[44,46],"key":""},{"id":"161","name":"Groups/Subgroups","descriptionHtml":"","callToAction":"Groups/Subgroups","introHtml":"","icon":10499,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[46],"key":""},{"id":"157","name":"Locked out","descriptionHtml":"","callToAction":"Locked out","introHtml":"","icon":10506,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[46],"key":""},{"id":"178","name":"MOM Implementation Client Questionnaire","descriptionHtml":"","callToAction":"MOM Implementation Client Questionnaire","introHtml":"","icon":10607,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[55],"key":""},{"id":"158","name":"Password","descriptionHtml":"","callToAction":"Password","introHtml":"","icon":10504,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[46],"key":""},{"id":"159","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"","icon":10481,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[47],"key":""},{"id":"160","name":"Roles","descriptionHtml":"","callToAction":"Roles","introHtml":"","icon":10493,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[47],"key":""},{"id":"162","name":"Access","descriptionHtml":"","callToAction":"Access","introHtml":"","icon":10504,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"131","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"163","name":"Spreadsheet issues","descriptionHtml":"","callToAction":"Spreadsheet issues","introHtml":"","icon":10478,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"152","name":"Web App","descriptionHtml":"","callToAction":"Web App","introHtml":"","icon":10487,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[],"key":""}],"reqGroups":[{"id":44,"name":"General Inquiry"},{"id":54,"name":"Implementations"},{"id":45,"name":"Technical Issues"},{"id":46,"name":"Flourish Questions"},{"id":47,"name":"Flourish Admin Navigation"},{"id":55,"name":"MOM Implementation"}],"orderMapping":{"45":[156,155,154],"48":[153],"44":[153],"49":[153],"54":[177],"55":[178],"46":[158,157,153,161],"47":[160,159],"50":[163,162,153]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae687e87-54b6-337d-8243-920b2c394e52","appLinkName":"System Confluence","appLinkUrl":"https://insigniahealth.atlassian.net/wiki","spaceKey":"CMSUP","spaceName":"CMS Support","spaceUrl":"https://insigniahealth.atlassian.net/wiki/spaces/CMSUP","isServer":false},"labels":[],"projectKey":"CMSUP","serviceDeskId":9,"kbLinkDomainURLs":["https://insigniahealth.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CMSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2E1N2NkMC1jMGRkLTQ2MTYtOTM2MS02MDRiMTRmN2FlNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg3MzI2ODQsIm5iZiI6MTc0ODczMTQ4NH0.-fCJqdiaZRSRl3Mk-A6b7Jw-u5lTjYimqH-wm-xtfWk","targetCollection":"upload-project-10104","endpointUrl":"https://api.media.atlassian.com","clientId":"c7a57cd0-c0dd-4616-9361-604b14f7ae74","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":153,"projectId":10104,"form":{"name":"General Inquiry","descriptionHtml":"","callToAction":"General Inquiry","intro":"","instructions":"","icon":10466,"iconUrl":"https://insigniahealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/153","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/153","calendarParams":{"firstDay":0,"date":"2025-05-31T15:44:45-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ae687e87-54b6-337d-8243-920b2c394e52","appLinkName":"System Confluence","appLinkUrl":"https://insigniahealth.atlassian.net/wiki","spaceKey":"CMSUP","spaceName":"CMS Support","spaceUrl":"https://insigniahealth.atlassian.net/wiki/spaces/CMSUP","isServer":false},"labels":[],"projectKey":"CMSUP","serviceDeskId":9,"kbLinkDomainURLs":["https://insigniahealth.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjN2E1N2NkMC1jMGRkLTQ2MTYtOTM2MS02MDRiMTRmN2FlNzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTA0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg3MzI2ODUsIm5iZiI6MTc0ODczMTQ4NX0.gOMulVkots9mhKflwUE5Csc6-FazRJwf5gBEgEDYNdw","targetCollection":"upload-project-10104","endpointUrl":"https://api.media.atlassian.com","clientId":"c7a57cd0-c0dd-4616-9361-604b14f7ae74","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2021-01-21T20:00:10.483Z","publish":{"jira":{"newIssueIssueTypeIds":[10010],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[152,162,155,156,131,154,153,161,157,158,159,160,163],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Insignia Health CMS Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"c1acd713-904c-4a5f-958e-4cf775413ede"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"pg","label":"Additional Information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Phone Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","questionKey":""},"1":{"type":"tl","label":"Organization Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"c1acd713-904c-4a5f-958e-4cf775413ede"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2021-01-21T20:00:10.483Z","publish":{"jira":{"newIssueIssueTypeIds":[10010],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[152,162,155,156,131,154,153,161,157,158,159,160,163],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Insignia Health CMS Support","submit":{"lock":false,"pdf":false},"templateFormUuid":"c1acd713-904c-4a5f-958e-4cf775413ede"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":2},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":7},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"pg","label":"Additional Information","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"te","label":"Email Address","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"7":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"ts","label":"Phone Number","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Priority","description":"","validation":{"rq":false},"jiraField":"priority","questionKey":""},"1":{"type":"tl","label":"Organization Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"c1acd713-904c-4a5f-958e-4cf775413ede"},"linkedJiraFields":["priority"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}